Question 1

How to Report a Problem

Accepted Answer

If something is not working as expected, the fastest way to get help is to use the Report a Problem button found on most pages, or open the Support chat from the side menu.

When reporting, include what you were trying to do, what happened instead, and if possible a screenshot. This helps our team reproduce and fix the issue faster. You can track the status of your report any time from the My Cases page under your account.

Question 2

How to Create Your First Portrait

Accepted Answer

A portrait is your personal page on portrt — a place to share memories, events, forms, and more with the people who matter to you.

To create your first portrait, log in to your account and click Create Portrait from your dashboard. Give it a title and choose who can see it — public, friends only, or private. Once created, you can start adding content sections like photos, events, RSVP forms, guestbooks, and people.

If you need help at any point, use the Support option in the side menu to start a chat with our team.

Question 3

Who Can See Your Portrait

Accepted Answer

Every portrait has a visibility setting you control. Public portraits are visible to anyone. Friends only portraits are visible only to your confirmed connections on portrt. Private portraits are visible only to you and people you explicitly invite.

You can change the visibility of a portrait at any time from the portrait settings. Individual content sections within a portrait can also have their own visibility — for example, a private response form can collect responses without showing them publicly.

If you have concerns about content someone else has posted, use the Report a Problem option or contact support directly.

Question 4

Account and Billing

Accepted Answer

Your membership controls what features you have access to on portrt. To view or change your plan, go to your Account page and click Membership.

If you are on a paid plan, your billing is handled automatically on your renewal date.

To cancel or upgrade, you can do so from the same page. If you have a question about a charge, open a support case from the My Cases page and our team will look into it within one business day.

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